Frequently Asked Questions

1. Who can join APS Benevolent Society?
Membership is available to employees of Government departments, members of the Australian Defence Forces/Reserves (ADF) and their contractors and employees of ex-Government instrumentalities such as Australia Post, Telstra and Qantas. Membership is also available to spouses, siblings, parents and children aged between one and 100 years. If you are unsure of your eligibility please contact us on toll free 1300 131 809.

2. How much does the membership cost?
For as little as $5.20 per fortnight ($1.50 for dependant children) your beneficiary will receive a funeral benefit upon your death giving your family peace of mind. The amount of the benefit appears in the membership application form and usually accumulates bonuses annually.

3. Can I increase my Funeral Benefit?
You may increase your funeral benefit up to a maximum total cover of $15,000 (not including bonuses). Please refer to the “Application for Additional Cover” form or contact us for more details.

5. What happens if I leave the public service?
Once you are a member of APS Benefits you are a member for life. Even if you leave the public service or even leave the country you can still remain a member.

6. What if I decide to leave APS Benefits?
If you decide to leave APS Benefits simply give us a call and we will discuss the various options that are available to you depending on the length of your membership.

7. What is a beneficiary?
A beneficiary is someone who you nominate to receive the funeral benefit in the event of your death. It can be your partner, a relative, a friend, your estate or even a charity.

8. What happens to my Funeral Benefit when I die?
Payment of your funeral benefit is paid to your nominated beneficiary generally within 24 hours of advice of your death. It is advisable to inform your nominated beneficiary that they contact us in the event of your death. It is also important that you periodically review who you have nominated as your beneficiary as circumstances change.

9. How do I change my beneficiary?
This may be done by completing a “Nominated Beneficiary Form” and forwarding to our office. You may change your beneficiary as many times as you wish.

10. At what age does my membership cease?
Unlike many other similar organizations once you become a member of APS Benefits you can remain a member for life which means the funeral benefit is paid regardless of age. As an added bonus once you reach 70 years of age your membership fees are waived whilst retaining full membership and the same level of cover.

11. How can I change my personal details?
This may be done immediately by logging onto our website and selecting APS Online. From there you can change your contact details and password.

Answers to Frequently Asked Questions (FAQs) are also provided for Everyday Loans and Special Purpose Loans.